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MONEYPAK HELP

Need help using MoneyPak?

Start our troubleshooting guide now.

Troubleshooting guide didn’t do the trick?

Complete the fields below and include as much information as possible. The more info you provide, the faster a resolution can come.

Think you might’ve been scammed?

Submit a fraud claim to Green Dot immediately. You should also contact your local police department to file a police report.


Please select a reason for assistance
Please tell us what you need help with
The issue description limits 100 characters.
Please select a specific issue for assistance

Please enter a MoneyPak number
Please enter a valid MoneyPak number
Enter the numbers you can see—leave spaces for numbers that were scratched off.

If you have a Green Dot, GoBank or Walmart MoneyCard, enter your card number. If we can recover funds, we will try to complete your MoneyPak deposit for you.

Please enter a valid Card Number
If you have any other prepaid or bank card brand, continue with the remainder of the form.

Important: Readable images of both the receipt and the back of the MoneyPak are required for assistance.

Important: A readable image of your receipt is required for assistance.

If you weren’t the one who purchased the MoneyPak, have that person send these 2 images to you.

If you weren’t the one who purchased the MoneyPak, have that person send this image to you.

Upload receipt Uploading ...
Please upload a readable image of your receipt
Please upload .jpg, .jpeg, .png, or .bmp files less than 5M

Upload a readable image of your receipt.
* Required for assistance.
(Upload .jpg, .jpeg, .png, or .bmp files less than 500kb, otherwise your image will be compressed with lower quality.)


Upload back of MoneyPak Uploading ...
Please upload a readable image of back of MoneyPak
Please upload .jpg, .jpeg, .png, or .bmp files less than 5M

Upload an image of the back of your MoneyPak (MoneyPak number must be readable).
* Required for assistance.
(Upload .jpg, .jpeg, .png, or .bmp files less than 500kb, otherwise your image will be compressed with lower quality.)


We’ll use this information to communicate any important info or updates about your case.

Please enter first name.
Please enter last name.
Please enter your first name.
First Name can only contain letters, spaces and '-'.
First names are limited to 25 characters.
Please enter your last name.
Last Name can only contain letters, spaces and '-'.
Last names are limited to 25 characters.
Please enter your Phone Number
Please enter a valid phone number, the area code cannot begin with the number '0' or '1'
Please enter a valid email address.
Please enter your email.
Please enter a valid email address.
To verify your identity and to create your Secure Login so you can use MoneyPak, please provide your home address.
Please use your home address. P.O. boxes not allowed.
Please enter your home address.
Please enter your street address.
Please enter your city.
Please enter your state.
Please select your state.
Please enter your zip code.

Please provide the following information as it appears on your receipt:

Please enter the retailer name
Please enter the amount
Please enter a valid amount
Please enter the transaction date
Please enter a valid transaction date
Please enter the time of transaction
Please enter a valid transaction time
Please enter a valid store number
Please enter a valid store phone number

Other details
Provide as much detail about the issue as you can. The more we know, the better we can help.

Please enter your comments
The detailed description can not be less than 10 characters
The detailed description limits 300 characters

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