MoneyPak Help

Need help using MoneyPak?

Troubleshooting guide didn’t do the trick?

Complete the fields below and include as much information as possible. The more info you provide, the faster a resolution can come.

Think you might’ve been scammed?

Submit a fraud claim to Green Dot immediately. You should also contact your local police department to file a police report.

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Issue description

Please select a reason for assistance

Please tell us what you need help with

The issue description limits 100 characters.

Please select a specific issue for assistance

Enter MoneyPak PIN number

Please enter a MoneyPak number

Please enter a valid MoneyPak number

Enter the numbers you can see—leave spaces for numbers that were scratched off.

If you have a Green Dot, GoBank or Walmart MoneyCard, enter your card number. If we can recover funds, we will try to complete your MoneyPak deposit for you.

16-digit card number

Please enter a valid Card Number

If you have any other prepaid or bank card brand, continue with the remainder of the form.

Important: Readable images of both the receipt and the back of the MoneyPak are required for assistance.

Important: A readable image of your receipt is required for assistance.

If you weren’t the one who purchased the MoneyPak, have that person send these 2 images to you.

If you weren’t the one who purchased the MoneyPak, have that person send this image to you.

Upload receipt

Please upload a readable image of your receipt

Please upload .jpg, .jpeg, .png, or .bmp files less than 5M

Upload a readable image of your receipt.
* Required for assistance.
(Upload .jpg, .jpeg, .png, or .bmp files less than 500kb, otherwise your image will be compressed with lower quality.)

Upload back of MoneyPak

Please upload a readable image of back of MoneyPak

Please upload .jpg, .jpeg, .png, or .bmp files less than 5M

Upload an image of the back of your MoneyPak (MoneyPak number must be readable).
* Required for assistance.
(Upload .jpg, .jpeg, .png, or .bmp files less than 500kb, otherwise your image will be compressed with lower quality.)

We’ll use this information to communicate any important info or updates about your case.

First name

Last name

Please enter first name.

Please enter last name.

Please enter your first name.

First Name can only contain letters, spaces and '-'.

First names are limited to 25 characters.

Please enter your last name.

Last Name can only contain letters, spaces and '-'.

Last names are limited to 25 characters.

Please enter your Phone Number

Please enter a valid phone number, the area code cannot begin with the number '0' or '1'

Please enter a valid email address.

Please enter your email.

Please enter a valid email address.

Street address

Please use your home address. P.O. boxes not allowed.

Please enter your home address.

Please enter your street address.

Apt/Suite/Other

City

Please enter your city.

ZIP code

Please enter your state.

Please select your state.

Please enter your zip code.

Please provide the following information as it appears on your receipt:

Retailer name

Please enter the retailer name

Receipt amount

Please enter the amount

Please enter a valid amount

Please enter the transaction date

Please enter a valid transaction date

Please enter the time of transaction

Please enter a valid transaction time

Store number

Please enter a valid store number

Please enter a valid store phone number

Other details
Provide as much detail about the issue as you can. The more we know, the better we can help.

Additional comments

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The detailed description can not be less than 10 characters

The detailed description limits 300 characters